Mansur Gavriel Reviews

I received a bag that does not have anything to do with the images on the website. The craft is very poor and it does not look like the same bag.
I have been trying to contact Mansur Gavriel to return the item for a refund for several days. No reply after four days. Good luck with them if you decide to take the risk to buy an overpriced bag that is going to be a bad surprise. Avoid.

I love their products but the email I sent them on 12 Jul on an order has been unanswered for 9 days.

Not sure if I’ll ever get a reply 😒 and hate it when companies let you don’t this way.

Purchased the chain mini cloud clutch in Bamboo. Color was NOTHING like pictured on their site. I contacted them regarding the issue, and finally received a response after several days basically saying “Sorry- it was on sale. Not our problem”. Horrible customer service! I will never purchase from Mansur Gavriel again.

*Update

I was contacted by MG, and they were kind enough to accept a return and offer me store credit. Updated my initial rating since they seem to be willing to work with their customers to resolve issues.